For answers to specific FTP questions, consult our Frequent Questions page.

Uploading Your NoFeeHost Web Site

1. FTP Server and FTP Accounts
2. Transfer Files from a Previous Web Host

Configuring and Using Your FTP Client Application

1. Using Your FTP Client

Common Error Messages and Their Solutions

1. "530"
2. "WSAEHOSTUNREACH"
3. "Permission Denied"

Troubleshooting

1. Session timed out while uploading
2. Files have uploaded successfully, but browser shows "Under Construction" page

FTP Server and FTP Accounts
The NoFeeHost FTP server address looks like:

ftpX.NoFeeHost.com (for example, ftp3.NoFeeHost.com)

To implement your web site, you will receive an individual FTP account where you can upload and store your web files. You will receive your user name and password for accessing that account in your welcome e-mail.

As soon as you log on with your user name and password, our FTP servers will access your account directory. You do not need to create any additional directories to begin uploading your files. You may create subdirectories for organization and convenience. Consult the directions for creating subdirectories in your FTP client.

Your files are immediately accessible upon uploading. It takes approximately 15 seconds for the web servers to access the new files you have uploaded. Depending on your Internet connection and service, it may take longer for your browser to see them.

Transferring Files from a Previous Web Host
We recommend that you always keep a copy of your web site on your own computer. However, if you do not have a copy of your own, and need to transfer from another web host server, there are a couple of options. First, you may use your FTP client to download your files from the previous web host server. If this is not possible, we suggest you use the software application Leap FTP to transfer your site.

Configuring and Using Your FTP Client Application
For users of Microsoft Windows, we recommend WS_FTP and Cute_FTP. For Macintosh users, we recommend Fetch. You do not necessarily need to use our recommended software to access your NoFeeHost account. Any FTP client can transfer files to our servers. However, we only provide limited technical assistance on recommended applications.

Using Your FTP Client
These are general instructions. For specific instructions on using FTP applications, consult the manufacturer's documentation.

Renaming Files
Most FTP applications allow you to rename a file by simply selecting it and then renaming it the same way you would in the operating system environment.

Deleting Files
Most FTP applications let you delete files by simply selecting the file and pressing the "Delete" key on the keyboard.

Creating Subdirectories
Different FTP clients perform this operation in different ways. Some have a "new directory" button or an option in the file menu. Others let you right click in your account's directory and select "create new directory" from the sub-menu. Consult the documentation for your FTP client.

"530 Not Logged In"
Problem:
You have entered an invalid user name and/or password, or your account has not been created correctly.

Solutions:

1. Double-check your user name and password against your welcome e-mail. We recommend that you copy and paste them directly from your password into the correct fields in your FTP client.
2. If you still cannot log in, open a ticket support. Copy and paste the FTP utility's transmission log into the description field so that we can analyze the problem.

"WSAEHOSTUNREACH"
Problem:
Your FTP client cannot access our servers. This could be caused by a large amount of network traffic, or our servers may have been taken offline for maintenance.

Solutions:

1. Hang up and try again later.
2. If the problem continues, send us a ticket support with a copy of your transmission log.

Permission Denied
Problem:
You are trying to download files from your account; you are uploading unusually large files; or there is a large amount of network traffic at this time.

Solutions:

1. We limit upload traffic so that no one user can compromise the bandwidth of other customers. Try breaking your file into smaller files, or converting it to a format with a smaller file size.
2. If network traffic is heavy, try again at another time.

Session Timed Out While Uploading
Problem:
There may be unusually heavy server traffic, or our servers may be offline for maintenance.

Solutions:

1. If the servers are up, your file sizes may be too large to successfully transfer. Try breaking them up into smaller files, or otherwise shrinking them.

Files Have Uploaded Successfully, but Browser Shows "Under Construction" Page
Problem:
You have successfully uploaded your site, and you still see the "Under Construction" page because our initial "default.htm" page is still there.

Solutions:

1. In your next FTP session, delete the "default.htm" page that is on the server. Then, rename your home page "default.htm".
2. If you still see the "Under Construction" page in your browser, it is probably because it is in the browser's cache of memory. Hold down the SHIFT key on your keyboard while clicking on "reload" or "refresh" in your browser to reload the page from the server.
3. If you still see the "Under Construction" page, clear your browser cache manually, or restart your Internet session completely (recommended).