Welcome to the
NoFeeHost FTP Information Page This page provides you the most direct
and necessary information on uploading and managing your NoFeeHost web
site. If you are just starting to upload your web site to NoFeeHost
servers, please review our
page for instructions on setting up your account.
For answers to
specific FTP questions, consult our
NoFeeHost Web Site
FTP Server and FTP Accounts
Transfer Files from a Previous Web Host
Using Your FTP Client Application
Using Your FTP Client
Messages and Their Solutions
Session timed out while uploading
Files have uploaded successfully, but browser shows "Under
Uploading Your NoFeeHost Web Site
NoFeeHost uses the
"File Transfer Protocol" - FTP - to upload files to our servers. FTP is
the standard protocol for transferring files to web servers. This means
that you will need an FTP client application to load your web site on to
our server. If you do not have an FTP client application, you can
download one from download.com or other sites on the Internet.
FTP Server and FTP Accounts
The NoFeeHost FTP
server address looks like:
ftpX.NoFeeHost.com (for example, ftp3.NoFeeHost.com)
To implement your
web site, you will receive an individual FTP account where you can
upload and store your web files. You will receive your user name and
password for accessing that account in your welcome e-mail.
As soon as you log
on with your user name and password, our FTP servers will access your
account directory. You do not need to create any additional directories
to begin uploading your files. You may create subdirectories for
organization and convenience. Consult the directions for creating
subdirectories in your FTP client.
Your files are
immediately accessible upon uploading. It takes approximately 15 seconds
for the web servers to access the new files you have uploaded. Depending
on your Internet connection and service, it may take longer for your
browser to see them.
Transferring Files from a Previous Web Host
We recommend that you
always keep a copy of your web site on your own computer. However, if
you do not have a copy of your own, and need to transfer from another
web host server, there are a couple of options. First, you may use your
FTP client to download your files from the previous web host server. If
this is not possible, we suggest you use the software application
Leap FTP to transfer your site.
Configuring and Using Your FTP Client Application
For users of
Microsoft Windows, we recommend WS_FTP and Cute_FTP. For Macintosh
users, we recommend Fetch. You do not necessarily need to use our
recommended software to access your NoFeeHost account. Any FTP client
can transfer files to our servers. However, we only provide limited
technical assistance on recommended applications.
Using Your FTP Client
general instructions. For specific instructions on using FTP
applications, consult the manufacturer's documentation.
applications allow you to rename a file by simply selecting it and then
renaming it the same way you would in the operating system environment.
applications let you delete files by simply selecting the file and
pressing the "Delete" key on the keyboard.
Different FTP clients perform this operation in different ways. Some
have a "new directory" button or an option in the file menu. Others let
you right click in your account's directory and select "create new
directory" from the sub-menu. Consult the documentation for your FTP
Common Error Messages and Their Solutions
You have entered an
invalid user name and/or password, or your account has not been created
- Double-check your user name and password against your welcome
e-mail. We recommend that you copy and paste them directly from your
password into the correct fields in your FTP client.
- If you still cannot log in, open a ticket support. Copy and
paste the FTP utility's transmission log into the description field
so that we can analyze the problem.
Your FTP client
cannot access our servers. This could be caused by a large amount of
network traffic, or our servers may have been taken offline for
- Hang up and try again later.
- If the problem continues, send us a ticket support with a copy
of your transmission log.
You are trying to
download files from your account; you are uploading unusually large
files; or there is a large amount of network traffic at this time.
- We limit upload traffic so that no one user can compromise the
bandwidth of other customers. Try breaking your file into smaller
files, or converting it to a format with a smaller file size.
- If network traffic is heavy, try again at another time.
Session Timed Out While Uploading
There may be
unusually heavy server traffic, or our servers may be offline for
- If the servers are up, your file sizes may be too large to
successfully transfer. Try breaking them up into smaller files, or
otherwise shrinking them.
Files Have Uploaded Successfully, but Browser Shows "Under Construction"
You have successfully
uploaded your site, and you still see the "Under Construction" page
because our initial "default.htm" page is still there.
- In your next FTP session, delete the "default.htm" page that is
on the server. Then, rename your home page "default.htm".
- If you still see the "Under Construction" page in your browser,
it is probably because it is in the browser's cache of memory. Hold
down the SHIFT key on your keyboard while clicking on "reload" or
"refresh" in your browser to reload the page from the server.
- If you still see the "Under Construction" page, clear your
browser cache manually, or restart your Internet session completely