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Customer Relationship Management Providers
Formerly known as "customer care" systems, CRM includes all the functions involved in acquiring and retaining customers, making it quite a broad church. CRM can cover a vast array of processes within a service provider (anything involving customer service and support, extending even into service assurance and marketing), with the central theme the management of the customer relationship. Below is a short list of CRM Solution Providers:
Siebel Systems Inc.
Oracle Corp.
PeopleSoft Inc.
American Management Systems Inc.
AsiaInfo Holdings Inc.
Chordiant Software Inc.
Convergys Corp.
CSG Systems International Inc.
DCA Services Inc.
IntraISP
Marconi Corp.
MaxBill Ltd.
Netonomy
Portal Software Inc.
Protek (now Viziqor Solutions)
Remedy Corp.
Rodopi Billing Software
SAP AG
Sentori Inc.
SupportSoft Inc.
Teleknowledge Group Ltd.
TeleSphere
Telution Inc.
Vodafone Information Systems GmbH
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